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Lush Beddings Refund Policy

At Lush Beddings Pakistan, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free refund policy.

Eligibility:

  • You can return any unused items within 7 days of receiving your order for a full refund.
  • Items must be returned in their original packaging.

Reasons for Return:

We'll accept returns for several reasons, including:

  • Damaged or defective items upon arrival
  • Incorrect item received
  • Change of mind (within the 7-day)

Process:

  1. Contact Customer Support:
    Initiate the return process by contacting our friendly customer support team via email at info@lushbeddings.com or WhatsApp at +92 (333) 111-LUSH (5874) (Please note: This number is only for WhatsApp messages).
  2. Provide Information:
    When contacting us, please include your order number, the item(s) you want to return, and the reason for return. For damaged or incorrect items, including photos as evidence can expedite the process.
  3. Return Instructions:
    Our customer support team will provide you with detailed return instructions, including the return address.
  4. Return Shipping:
    Please note that you will be responsible for covering the return shipping costs. We recommend using a tracked shipping method for your own peace of mind.
  5. Refund Processing:
    Once we receive your returned item and verify it meets the refund conditions, we'll process your refund within 10 business days. The refund will be issued to the original payment method used for your purchase.

Things to Keep in Mind:

  • Refunds are not available for items returned after 7 days of delivery.
  • Original Receipt Required: Please include a copy of your original receipt with your return.
  • We reserve the right to deny refunds for items that are not returned in accordance with our policy.

We recommend contacting customer support before initiating any returns to ensure a smooth refund process.

For more information on our exchange policy, please refer to our Exchange Policy

We hope this clarifies our refund policy! Don't hesitate to reach out if you have any questions.