Lush Beddings Exchange Policy

We understand that sometimes you might need to exchange your purchase for a different size, color, or product altogether. Here's what you need to know about our exchange policy:

Eligibility:

• You can exchange any unused and unworn items within 30 days of receiving your order.
• Items must be returned in their original packaging.

Process:

1. Contact Customer Support:
   Initiate the exchange process by contacting our friendly customer support team via email at info@lushbeddings.com or WhatsApp at +92 (333) 111-LUSH (5874) (Please note: This number is only for WhatsApp messages).
2. Provide Information:
   When contacting us, please include your order number, the item(s) you want to exchange, and the reason for exchange (if applicable).
3. Return Instructions:
   Our customer support team will provide you with detailed return instructions, including the return address.
4. Return Shipping:
   Please note that you will be responsible for covering the return shipping costs. We recommend using a tracked shipping method for your own peace of mind.
5. Exchange Processing:
   Once we receive your returned item and verify it meets the exchange conditions, we'll process your exchange and ship the new item to you.

Things to Keep in Mind:

• Exchanges are subject to stock availability. We'll do our best to fulfil your exchange request, but if the desired item is unavailable, we'll offer you alternative options or a full refund.
• Price Difference: If the new item you choose has a higher price than the original item, you'll be required to pay the difference before the exchange is processed. Conversely, if the new item is less expensive, we'll issue a partial refund for the price difference.
• Original Receipt Required: Please include a copy of your original receipt with your return.

We recommend contacting customer support before initiating any returns to ensure a smooth exchange process.

For more information on our return policy, please refer to our Returns Policy

We hope this clarifies our exchange policy! Don't hesitate to reach out if you have any questions.